Shipping, Returns and Exchanges

 

 

 

Return Policy 

Damages

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must contact us within 1 week of receipt. If we do not receive notification that you have received a damaged item in 1 week, the return will be rejected for any store credit or refund. If you have any questions please feel free to email us at saffronroseapparel@gmail.com  
  • Send pictures of the defective or damaged area and email the images including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
Returns
 
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it postmarked within 30 days from the date you place your order. 
 
Final SalesHoliday Extended Return Policy
 
Orders placed on or after Nov 21st will be eligible for return until January 15th the following year. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
 
Request A Return
 
When returning an item, please take note of the following.
  • We offer refunds or store credit.  
  • We can process exchanges. You are welcome to use the store credit to purchase that same item in a different size or a completely different item. Please  reach out to us if you would like a different size and we can hold another size for a few days.
  • You may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.
  • You are welcome to return the item(s) in the original packaging or whatever packaging you choose. 
  • Returns must be received in original, unused condition with tags attached.

  • Please return the items with the original invoice. If you cannot locate it, printing and including the email you received from us would be helpful.

  • If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

  • We typically issue returns or store credit in 5-7 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued. Your credit will automatically apply on your next purchase at the checkout. 

  • Please email us at saffronroseapparel@gmail.com or call us at 425 999 5056 for further assistance in returning items.
 
Address For Returns:Saffron and Rose Returns:
 
 
 

Shipping

We can ship to anywhere within the continental USA. Contact us for special circumstances. We might be able to accommodate you!